Refund policy

Return & Refund Policy

Due to the perishable nature of our products and strict food safety regulations, we cannot accept physical returns of meat or food items. Once a food product leaves our facility, it cannot be resold or restocked.

However, your satisfaction is our top priority. If there is an issue with your order, we want to make it right. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt. You have 24 hours from the time of delivery to report any issues.

We will gladly issue a replacement or a refund/store credit if:

You received the incorrect item.
The product arrived damaged or compromised (e.g., broken vacuum seals).
The delivery was significantly delayed, causing the coolant to melt and the meat to spoil.
Only regular priced items may be refunded. Sale items cannot be refunded.

Approved Refunds

If a refund is approved, it will be automatically processed back to your original payment method within 5–7 business days. Please note that shipping charges (if applicable) are non-refundable.