Policies

Shipping & Local Pickup Policy

Thank you for shopping with us! We take great pride in crafting high-quality sausages and meats, and we want to ensure they get to you fresh and safe—whether shipped to your door or picked up in person. Please review our guidelines below.

Local Pickup (Free)

Skip the shipping times and fees by choosing local pickup at checkout.

Cost: Always Free with no minimum order required.
Ready Time: Orders are typically ready for pickup within 24 hours of placement (excluding Sundays and Mondays). You will receive an email confirmation as soon as your order is ready.
Pickup Hours & Location: Please bring your order confirmation email (digital or printed) to our store during regular business hours.
Important Note: Because our products are fresh and perishable, we ask that you pick up your order within 48 hours of receiving your “Ready for Pickup” notification to ensure maximum freshness.

Shipping Rates & Free Shipping

Flat Rate Shipping: For orders under $100, a standard shipping fee will be calculated at checkout based on your location.
Free Shipping: We are thrilled to offer Free Shipping on all orders over $100 (before taxes and after discounts).

Refund and Returns Policy

Return & Refund Policy

Due to the perishable nature of our products and strict food safety regulations, we cannot accept physical returns of meat or food items. Once a food product leaves our facility, it cannot be resold or restocked.

However, your satisfaction is our top priority. If there is an issue with your order, we want to make it right. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt. You have 24 hours from the time of delivery to report any issues.

We will gladly issue a replacement or a refund/store credit if:

You received the incorrect item.
The product arrived damaged or compromised (e.g., broken vacuum seals).
The delivery was significantly delayed, causing the coolant to melt and the meat to spoil.
Only regular priced items may be refunded. Sale items cannot be refunded.

Approved Refunds

If a refund is approved, it will be automatically processed back to your original payment method within 5–7 business days. Please note that shipping charges (if applicable) are non-refundable.